New Sky Hair Products Co., Ltd.

1. 1. Eligibility For Returns And Exchanges

We strive for your complete satisfaction. If a human hair extension product does not meet our quality standards, you may be eligible for an exchange or store credit, subject to
the following conditions:

• Requests Must Be Made Within 30 Days Of The Invoice Date.
• Items Must Be Unused, In Salable Condition, And Returned With Original Packaging Intact.
• Clearance Items Are Final Sale, Sold “As Is,” And Are Not Eligible For Return, Exchange, Or Credit.
• For Discounted Purchases, Only The Amount Paid (Excluding Shipping Fees) Is Eligible For Exchange Or Credit.

Note: We do not offer cash refunds. Eligible items may be exchanged for products of equal value or store credit.

2. 2. Non-Returnable And Non-Exchangeable Conditions

We strive for your complete satisfaction. If a human hair extension product does not meet our quality standards, you may be eligible for an exchange or store credit, subject to 
the following conditions:

• Requests Must Be Made Within 30 Days Of The Invoice Date.
• Items Must Be Unused, In Salable Condition, And Returned With Original Packaging Intact.
• Clearance Items Are Final Sale, Sold “As Is,” And Are Not Eligible For Return, Exchange, Or Credit.
• For Discounted Purchases, Only The Amount Paid (Excluding Shipping Fees) Is Eligible For Exchange Or Credit.

Note: We do not offer cash refunds. Eligible items may be exchanged for products of equal value or store credit.

3. 3. How To Initiate A Return Or Exchange

We strive for your complete satisfaction. If a human hair extension product does not meet our quality standards, you may be eligible for an exchange or store credit, subject to 
the following conditions:

• Requests Must Be Made Within 30 Days Of The Invoice Date.
• Items Must Be Unused, In Salable Condition, And Returned With Original Packaging Intact.
• Clearance Items Are Final Sale, Sold “As Is,” And Are Not Eligible For Return, Exchange, Or Credit.
• For Discounted Purchases, Only The Amount Paid (Excluding Shipping Fees) Is Eligible For Exchange Or Credit.

Note: We do not offer cash refunds. Eligible items may be exchanged for products of equal value or store credit.

4. 4. Quality Claims Procedure

We strive for your complete satisfaction. If a human hair extension product does not meet our quality standards, you may be eligible for an exchange or store credit, subject to 
the following conditions:

Contact an Account Manager via the Contact Us form to report the issue and obtain approval.Send the affected hair extension to Lushes Locks for testing.Our team will evaluate the sample and provide a resolution within 5 business days of receipt.

• Requests Must Be Made Within 30 Days Of The Invoice Date.
• Items Must Be Unused, In Salable Condition, And Returned With Original Packaging Intact.
• Clearance Items Are Final Sale, Sold “As Is,” And Are Not Eligible For Return, Exchange, Or Credit.
• For Discounted Purchases, Only The Amount Paid (Excluding Shipping Fees) Is Eligible For Exchange Or Credit.

Note: We do not offer cash refunds. Eligible items may be exchanged for products of equal value or store credit.

5. 5. Shipping Responsibilities

Customers are responsible for return and exchange shipping costs. We recommend using a traceable carrier like UPS or FedEx to ensure safe delivery. Lushes Locks is not liable for lost or damaged return shipments.

6. 6. Policy Updates

Lushes Locks reserves the right to update these Terms and Conditions at any time. By purchasing from us, you agree to comply with the policies outlined above.